Why am I not getting email notifications for new invoices or documents?

Your supplier's OnePosting account allows them to configure which of their customers receive email notifications from OnePosting.

You should first check with your supplier in order to ensure your account is enabled for invoice notifications. If they have set your account to receive notifications, you should check your Spam or Junk email folders to see if our emails are going there.  If they are, you should also choose any option provided by your email software to indicate that these messages are not Spam or Junk, so that you get future emails from us delivered to your email inbox.

If they are not, you should contact your IT Department that looks after your email, and ask them to 'whitelist' all email addresses ending in @members.oneposting.com, which will prevent emails from us being rejected.

If you have checked all of the above and you are still not getting email notifications, contact our support team who will be happy to help.