Some issues require us to recreate the problem or be able to view the problem on your computer.
If you have raised a support ticket and are contacted by a member of our support team requesting access to your computer, then you may be asked to run Splashtop so that we can do this. Splashtop is the product we use to connect remotely to our client PCs.
Don’t worry, with Splashtop you are fully in control as you will give our support personnel a one-time password to be able to access your computer on this occasion only.
Click the link below to go the the Splashtop download page, and when complete then click on the file that was downloaded (SplashtopSOS.exe) to activate it (It may request permission to run, click Yes), and give the password to the support agent to grant them access to your computer.
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